No45 Dental is committed to protecting and respecting your privacy. This policy explains what personal data we may collect from you, how we process and store that data, and the rights you have over your information.

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1. Information we may collect from you

 

We may collect and process the following data about you:

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• Information you provide by filling in forms on our website, such as contact or referral forms.

• Details of any correspondence with us, including emails and telephone conversations.

• Information you provide when booking appointments or registering as a patient at our practice.

• Details of your visits to our website (such as your IP address, browser type, and pages accessed) using cookies and similar technologies.

 

2. How we use your personal data

 

We use the information we hold about you to:

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• Provide you with dental care and manage your appointments.

• Respond to your enquiries and communications.

• Comply with our legal obligations, including patient record-keeping requirements.

• Improve our website, services, and marketing communications.

• Send you information about our practice, promotions, and updates if you have opted-in to receive them.

 

3. Legal basis for processing your data

 

We will only process your personal data when we have a legal basis for doing so. This may include:

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• Performance of a contract (providing dental services).

• Compliance with a legal obligation.

• Legitimate interests (e.g. responding to your enquiries, improving our services).

• Consent (e.g. receiving our newsletters or marketing communications).

 

4. Sharing your data

 

We will never sell your data. We may share your personal information with third parties where it is necessary to provide our services or comply with legal requirements. This may include dental laboratories, IT service providers, insurers, regulatory bodies, or other healthcare professionals where appropriate. All third parties are required to process your data securely and in accordance with data protection law.

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5. Data security

 

We take all reasonable steps to protect your data from loss, misuse, unauthorised access, disclosure, or alteration. This includes using secure servers and encryption when transmitting personal data.

 

6. Data retention

 

We will only keep your personal data for as long as necessary to fulfil the purposes for which we collected it, including any legal, accounting, or reporting requirements. Patient records are retained in accordance with NHS and GDC guidelines.

 

7. Your rights

 

You have the right to:

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• Request access to the personal data we hold about you.

• Request correction of any inaccurate or incomplete data.

• Request erasure of your personal data where we no longer have a legitimate reason to process it.

• Object to processing or request restriction of processing your data.

• Request the transfer of your data to you or a third party in a structured, commonly used format.

• Withdraw consent at any time where we rely on consent as the legal basis for processing your personal data.

 

If you wish to exercise any of these rights, please contact us using the details at the end of this policy.

 

8. Cookies

 

Our website uses cookies to improve your user experience. Cookies are small text files stored on your device that help us analyse web traffic and improve the site. You can choose to accept or decline cookies through your browser settings.

 

9. Changes to this privacy policy

 

We may update this privacy policy from time to time. Any changes will be posted on this page and, where appropriate, we will notify you by email.

 

10. Contact us

 

If you have any questions or concerns about this privacy policy, or wish to make a request under your data protection rights, please contact our Data Protection Officer at:

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No45 Dental
45 North Street, Chichester, West Sussex, PO19 1NB

Email: info@no45dental.co.uk
Phone: 01243 123456