We invite verbal and written feedback from patients in person or via email to firstname.lastname@example.org. Periodically patient satisfaction surveys are conducted for each dentist.
Patient responses are considered by management and are used to help shape treatment provision. If appropriate the responses are discussed at practice meetings.
What our patients say
No45 Dental does not feel like an ordinary dentist that you dread going to see but a friendly, helpful, customer-focused experience that makes your appointments as smooth and comfortable as possible. It has a united, family atmosphere and patients are treated as if they were old friends. It’s all under one roof, modern, comfortable and beautifully designed.
It is with the utmost pleasure that I can fully and wholeheartedly recommend Dr Matthew Ogden as being the most conscientious, thoughtful and considerate dentist I have ever had the good fortune to come across. His ability to transform a trip to the dentist into a memorable and even pleasurable experience is so rare that I would not hesitate in recommending him to any friend of mine.
I had not been to a dentist for 10 years so was quite nervous but as soon as I walked in to No45 Dental the girls were so lovely and friendly that I felt fine. 6 months later my amazing dentist Dr Mo has transformed my teeth. I am so happy, thank you so much to everyone.
I have always held some anxiety with the dentist because of past experiences. I thank God for our NHS but due to the restrictions put on time and what they can offer in the area of dentistry my visits have not always gone to plan. I was feeling quite hopeless with the extensive amount of work that was needed to get my teeth fixed so I decided to go to No45 Dental. The three areas where they excel is that they have time, they have access to many more approaches to a dental problem and they were kind and patient through every stage of what I needed to have done. Thank you team, keep it up.
I arrived at No45 desperate at the situation I had found myself in. From the off everyone was fantastic. Matt spent time exploring and explaining the options available and this was done in such a way I had complete faith in his knowledge and intentions. The process involving crowns, extractions and implants was extensive but pain-free, worry-free and with cosmetic solutions throughout the process. The finished work is very impressive, and I am in awe of Matt's level of practical skill. It is such a relief to once again be able to eat and smile normally.
I was petrified of the dentist, to the point where I didn’t go for years. After almost 2 years of my teeth moving due to the severity of my gum disease and it affecting my self-confidence I plucked up the courage to go after my sister recommended this practice to me. And wow, what can I say? Everyone is so kind and accommodating. The difference they have made to my teeth is amazing and I can’t thank you all enough. Special thanks to Mo - your calm and gentle manner has been very much appreciated. Thank you all so much.
I just wanted to say thank you so much for all the wonderful work you have done with my teeth. If it wasn’t for you I would never have had the courage to go ahead with my jaw realignment and orthodontic work and I’m very pleased with the results! My new front crown looks amazing and gave me huge confidence for my wedding day. My teeth looked really fabulous in the photographs and everybody commented on how fantastic they looked. Thank you for giving me confidence to smile!!
It is both Matthew Ogden’s perfectionism and courtesy that make him that rare being: the consummate professional. I trust and respect his judgement because he tirelessly seeks and unfailingly succeeds in providing me with the very best results. At a dental lab I was unsurprised to hear the technicians unanimously praise Matthew’s standards of work. I therefore have no reservations whatsoever in wholeheartedly recommending this accomplished practitioner to anyone seeking top quality dental care.
I had my first hygiene treatment in over 6 years (shame on me!), previous experience having put me off. Caroline was amazing! She has a natural warmth and charisma, and a lovely gentle touch when de-scaling and polishing. For someone this good I will definitely have this done more often!
Adam is one of the most expert dental surgeons you will have the luck to meet. Not only is every client THE most important client, but his attention to detail is next to none. The other surprising thing about Adam is – he is so enthusiastic, to the point of it being a little bit worrying!
Adam takes away every problem (huge to you) and turns it into an amazing result with entertaining appointments along the way. The whole staff package of No 45 are fun, expert, and totally in tune with your fears and hopes. So if by now you’ve been waiting for an hour, don’t worry – perfection comes at a price and that’s Adam and your time well spent. Thank you all.
To Matt, Adam, and everyone at No 45 who’s been involved in my treatment, I’m so delighted with my teeth!! Many, many thanks for all your care, concern and kindness.
No 45 saved my tooth!! Best dental care I have ever had and friendliest dental team!
I first visited No 45 with very complex dental issues which took over a year to complete. Because of bad experiences with a previous dentist, I was an extremely nervous patient! But Matt’s professionalism was personality, together with his confident and reassuring manner, meant my dental visits were no longer a cause of stress – in fact they became almost enjoyable! He went above and beyond what I was expecting, never rushing me, giving me full information as to what the treatment entailed. When they finally finished I was smiling again!
The whole No 45 Dental ‘experience’ is far removed from any other dental surgery I have visited. It doesn’t seem like a dentist – none of those horrible drilling sounds or smells. And the team are so friendly as well as professional. It is more like visiting friends!
A happy patient
To Adam, Kathy, Matt & The wonderful dental nurses – thank you very much for your care and kindness during my surgery. I couldn’t have got through it without you all.
Just a short note to say thank you very much for your friendly and extremely professional service during my recent extensive dental treatment.
I was kept fully informed throughout and made to feel a valued patient and the results of my treatment have exceeded my expectations.
I would not hesitate to recommend your practice
Dear Matt and Nurse, thank you so much for your time, care, professionalism, but most of all your expertise in restoring my teeth. I am absolutely delighted with the result and haven’t stopped grinning and smiling since my composite additions with you. Your wonderful work in my mouth has been admired by many and has been given the thumbs up!! You have given me the confidence to smile again.
An extremely happy patient